Question 1

What is Avatud.ee?

Accepted Answer

Avatud.ee is an Estonian services marketplace that connects clients with verified experts in IT, beauty, education, pet care, home services, coaching, and more. Our AI-powered search helps you find the right professional, book a service, and manage everything in one place — in Estonian, English, or Russian.

Question 2

How do I create an account?

Accepted Answer

Click on the "Sign Up" button in the top right corner of the homepage. You can register as a client looking for services or as an expert offering services. Fill in your details, verify your email, and you're ready to start.

Question 3

Is Avatud.ee free to use?

Accepted Answer

Creating an account and browsing services is completely free. For clients, you only pay for the services you book. For experts, we charge a small platform fee on completed transactions to maintain and improve our services.

Question 4

How do I book a service?

Accepted Answer

Browse our expert marketplace, select the service that fits your needs, choose a date and time that works for you, and complete the booking. You'll receive confirmation via email and can manage your bookings in your dashboard.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, debit cards, and Estonian bank-link payments. All transactions are encrypted and processed securely within Estonia.

Question 6

Can I cancel or reschedule a booking?

Accepted Answer

Yes, you can cancel or reschedule bookings according to the expert's cancellation policy. Each expert sets their own policy, which is displayed on their service page. Generally, cancellations made 24-48 hours in advance receive a full refund.

Question 7

How do I know if an expert is qualified?

Accepted Answer

All experts on Avatud.ee go through a verification process. We review qualifications, certifications, and professional experience. You can also read reviews from other clients and check the expert's portfolio and statistics on their profile page.

Question 8

How do I become an expert on Avatud.ee?

Accepted Answer

Sign up as an expert, complete your profile with your credentials and experience, and submit it for verification. Our team will review your application within 2-3 business days. Once approved, you can start creating service offerings.

Question 9

What fees does Avatud.ee charge?

Accepted Answer

We charge a platform fee of 5% on completed transactions. This fee covers payment processing, platform maintenance, customer support, and marketing that brings clients to your services. There are no upfront costs or monthly fees.

Question 10

How and when do I get paid?

Accepted Answer

Payments are processed automatically after service completion. Funds are typically transferred to your bank account within 5-7 business days. You can track all your earnings and pending payments in your dashboard.

Question 11

Can I set my own prices?

Accepted Answer

Absolutely! You have full control over your pricing. You can set different prices for different services, offer package deals, and adjust your rates at any time.

FAQ

General

For Clients

For Experts